Terms of Service

Introduction

Welcome to Ledger X360, a service provided by eLime Digital (Pty) Ltd ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the Ledger X360 website, platform, mobile applications, and related services (collectively, the "Services").

Please read these Terms carefully before using our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

Definitions

In these Terms:

• "Account" means a unique account created for you to access our Services.
• "Content" means any information, data, text, software, graphics, messages, or other materials that can be viewed or accessed through the Services.
• "User," "you," and "your" refer to the person, company, or organization that has visited or is using the Services.
• "Subscription" means the recurring payment arrangement for access to our Services.
• "Accounting Partners" refers to the professional accounting firms that provide oversight and services as part of our three-component solution.

Account Registration and Eligibility

To use certain features of our Services, you must register for an account. When you register, you agree to provide accurate, current, and complete information about yourself and your business. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using our Services, you represent and warrant that you meet all eligibility requirements.

Subscription and Payment Terms

Subscription Plans: We offer various subscription plans as described on our pricing page. The features and limitations of each plan are specified on our website.

Payment: You agree to pay all fees associated with your subscription plan. All payments are due in advance according to the billing cycle you select (monthly or annually). You authorize us to charge your designated payment method for all fees incurred.

Taxes: All fees are exclusive of taxes, which we will charge as applicable. You are responsible for paying all taxes associated with your use of the Services.

Refunds: Payments are non-refundable except as expressly provided in these Terms or as required by law.

Changes to Fees: We may change our fees at any time. We will provide you with reasonable notice of any fee changes. Your continued use of the Services after the fee change becomes effective constitutes your agreement to pay the modified fees.

Service Description

Ledger X360 is a three-component accounting solution that combines AI-powered automation, Zoho Books integration, and professional accounting oversight to provide financial management services for South African SMMEs.

Automation Platform: Our AI technology processes financial documents submitted via WhatsApp, email, or our platform, extracting and categorizing data for accounting purposes.

Zoho Books Integration: Our Services integrate with Zoho Books to provide accounting software functionality. Your use of Zoho Books is subject to Zoho's terms of service.

Accounting Partners: Professional accounting firms provide oversight and services as part of our solution. These partners may have access to your financial data to perform their services.

User Responsibilities

You agree to:

• Provide accurate and complete information when using our Services.
• Maintain the security and confidentiality of your account credentials.
• Promptly notify us of any unauthorized use of your account or other security breaches.
• Use the Services only for lawful purposes and in accordance with these Terms.
• Ensure that all financial documents and data you submit are accurate and legitimate.
• Comply with all applicable laws and regulations, including tax and financial reporting requirements.
• Not use the Services in any manner that could damage, disable, overburden, or impair our systems.
• Not attempt to gain unauthorized access to any part of the Services or systems.

Intellectual Property Rights

Our Intellectual Property: The Services, including all content, features, and functionality, are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, create derivative works, publicly display, publicly perform, republish, or transmit any material from our Services without our prior written consent.

Your Content: You retain all rights to any content you submit, post, or display on or through the Services. By submitting content to us, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with providing the Services to you.

Feedback: If you provide us with feedback about our Services, you grant us the right to use that feedback without restriction or compensation to you.

Data Processing and Privacy

Our collection and use of personal information in connection with the Services is governed by our Privacy Policy. By using our Services, you consent to our data practices as described in our Privacy Policy.

You acknowledge that we may process financial and business data you provide to deliver our Services. This may include sharing your data with our Accounting Partners as necessary to provide the Services.

Third-Party Services and Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Our Services integrate with Zoho Books and may integrate with other third-party services. Your use of such third-party services is subject to their respective terms of service and privacy policies.

Limitation of Liability

To the maximum extent permitted by law, in no event shall the Company, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services;
• Any conduct or content of any third party on the Services;
• Any content obtained from the Services; and
• Unauthorized access, use, or alteration of your transmissions or content.

Our total liability to you for all claims arising from or related to the Services shall not exceed the amount paid by you to us for the Services during the twelve (12) months preceding the event giving rise to the liability.

Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We do not warrant any specific outcomes or results from the use of our Services.

While our Services include accounting oversight, we do not guarantee the accuracy of financial reports or compliance with all applicable laws and regulations. You remain responsible for your financial and tax compliance obligations.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

Term and Termination

These Terms shall remain in full force and effect while you use the Services or maintain an account with us.

Termination by You: You may terminate your account at any time by contacting us or using the account cancellation feature within the Services. Upon termination, your right to use the Services will immediately cease.

Termination by Us: We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

Effect of Termination: Upon termination, we will retain your data for a reasonable period as required by law or for legitimate business purposes. We may delete your data after this period. You are responsible for exporting any data you wish to retain before termination.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Services shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to arbitration in Cape Town, South Africa, in accordance with the rules of the Arbitration Foundation of Southern Africa.

Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the Services.

Contact Information

If you have any questions about these Terms, please contact us at:

eLime Digital (Pty) Ltd
3908 De Kuile Lifestyle Estate,
Zevenhof Rd., Kuils River,
Cape Town, 7579
Email: legal@elimedigital.co.za
Phone: 071 302 4777