Privacy Policy

Introduction

eLime Digital (Pty) Ltd ("we," "our," or "us"), operating as Ledger X360, respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all personal information collected through our website at ledgerx360.com, our Ledger X360 platform, mobile applications, and related services (collectively, the "Services").

Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Identifiers: Name, email address, postal address, phone number, and other similar contact information.
• Account Information: Username, password, account preferences, and other information needed to create and maintain your account.
• Business Information: Company name, business type, registration numbers, VAT numbers, and other information related to your business.
• Financial Information: Banking details, payment information, transaction history, invoices, receipts, and other financial records you submit or generate through our Services.
• Usage Data: Information about how you use our website and Services, including IP address, browser type, device information, pages visited, and other diagnostic data.

How We Collect Information

We collect information through:

• Direct interactions when you create an account, subscribe to our services, or communicate with us.
• Automated technologies or interactions, including cookies and similar tracking technologies.
• Documents and data you upload or submit through our Services, including via WhatsApp, email, or our platform.
• Third parties or publicly available sources, such as business partners, service providers, and public databases.

How We Use Your Information

We use your personal information for the following purposes:

• To provide, maintain, and improve our Services.
• To process and complete transactions, and send related information including confirmations and invoices.
• To manage your account, including authenticating your identity and processing your payments.
• To provide customer support and respond to your requests or inquiries.
• To send administrative information, such as updates, security alerts, and support messages.
• To personalize your experience and deliver content relevant to your business needs.
• To analyze usage patterns and improve our website and Services.
• To protect our Services, users, and the public.
• To comply with legal obligations and enforce our terms of service.

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Accounting Partners: Professional accounting firms who provide oversight and services as part of our three-component solution.
• Affiliates: Our parent company, subsidiaries, joint ventures, or other companies under common control with us.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets.
• Legal Requirements: When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, alteration, and disclosure. All information you provide to us is stored on secure servers, and any payment transactions will be encrypted using SSL technology.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete your personal information.
• The right to rectification if your information is inaccurate or incomplete.
• The right to object to our processing of your personal data.
• The right to request restriction of processing of your personal data.
• The right to data portability of your personal information.
• The right to withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Children's Privacy

Our Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in South Africa, and our third-party service providers and partners operate in various countries. This means that when we collect your personal information, we may process it in any of these countries.

By providing your personal information, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

eLime Digital (Pty) Ltd
3908 De Kuile Lifestyle Estate,
Zevenhof Rd., Kuils River,
Cape Town, 7579
Email: privacy@elimedigital.co.za
Phone: 071 302 4777

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details above. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator (South Africa) at:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: inforeg@justice.gov.za